Capture
Use Opinyin's full-featured and brandable native CSAT, NPS® or CES surveys or existing feedback sources such as survey, reviews, social media to capture valuable feedback from any channel.
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Understand
Opinyin transforms analysed text into insight for each customer's experience, effortlessly identifying their pain and pleasure points supported by industry standard NPS, CES & CSAT scores.
Increase accuracy with the unique A.I. derived Comparative Linguistic Analysis Score™, based on how customers say they feel.
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Action
Quickly see the actions you need to drive growth, retain customers and increase referrals.
Real time CX Outcome reporting provides an holistic view of performance of key drivers against your desired customer experience goals, at any level of the business.
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Effortless Customer Feedback Analysis
Marketplace Integrations Available... more coming soon
The most advanced Freshworks Marketplace Customer Feedback Survey App available, allows you to engage with your customers and run the whole process directly in the platform you know and love.
Opinyin has a growing number of triggers and actions available that let you integrate it with 1000's of other Apps. We will be happy to help you connect Opinyin to your feedback capture solution.
API
Opinyin has a detailed API available that delivers powerful integration opportunities and we are always happy to work with customers to develop new and exciting integrations.
The enhanced data we are now getting quickly delivered some great benefits over the survey solution we were using. As it is such great value for money, we are now actively looking to leverage Opinyin across our wider business.
Gareth Walker, COO
LEAP Legal Software UK
Effortlessly transform unread customer feedback into actionable CX insights with Opinyin's unique A.I. platform.